Refund policy
At 519 Designs, we want you to be happy with your order.
Because many of our items are custom, personalized, made-to-order, embroidered, or printed specifically for you, all sales are final on custom and personalized items unless the item arrives damaged, defective, or incorrect.
For non-custom items, return requests must be made within 7 days of delivery. Items must be unworn, unused, unwashed, and in the original condition.
To request a return or report an issue, please contact us at fradyk80@gmail.com within 7 days of receiving your order. Please include your order number and photos if the item arrived damaged or incorrect.
Non-returnable items include:
- Custom or personalized products
- Made-to-order items
- Sale or clearance items
- Gift cards, if applicable
If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery and we will work with you to make it right.
Approved refunds will be issued to your original payment method. Shipping charges are non-refundable unless the mistake was ours.
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.